AI system 01
An AI Concierge that answers the moment interest appears
A brand-trained concierge that greets every visitor and enquiry across web chat, WhatsApp, Instagram, Facebook, SMS and email, qualifying, answering and booking around the clock, then handing the human moments to your team.
AI Concierge
Live 24/7- 01Enquiry arrivesWeb, WhatsApp, social, phone
- 02Answered in seconds24/7, in your brand voice
- 03Interest qualifiedContext captured to your CRM
- 04Next step bookedHanded to a human with the full thread
Chanelle, AI Concierge
Available 24/7 · AI-assisted; human handover always available
Chanelle, AI Concierge
Available 24/7 · AI-assisted; human handover available
Hello, I'm Chanelle, the LuxeLink AI Concierge. I'm AI-assisted and available 24/7, and a human handover is always available. What would you like to do?
Chanelle is an AI concierge, not a human. A human handover is always available, and your live CRM, calendar and messaging channels are connected during implementation.
- Website chat
- Email & SMS
Chat
The live site concierge can answer approved questions and guide visitors to the right next step.
Voice Setup required
Voice answering is configured with your own phone number during implementation. Ask for a voice demo on a strategy call.
Book a Free Strategy Call- 01
Response
First reply sent in seconds, on the channel used.
- 02
Qualification
Approved questions answered and recorded.
- 03
Booking
Agreed availability offered and confirmed.
- 04
Handover
Full thread passed to the right person.
This on-page experience demonstrates how a brand-trained concierge can answer, qualify, route and book. It is not connected to your CRM; your own channels, rules and calendar are connected only during implementation.
The problem
Interest arrives after hours, and nobody is there
Most enquiries land outside working hours or while your team is with a client. By the time someone replies, the prospect has moved on to whoever answered first.
- Enquiries sit unanswered overnight and through weekends
- Front-of-house is interrupted mid-service to reply to chats
- The same twenty questions are answered manually every day
- No consistent record of what was promised to whom
How it works
Installing AI Concierge inside your business
Managed end to end by LuxeLink, built inside the systems your team already uses.
Trained on your business
We build the concierge on your services, pricing rules, tone of voice, policies and objection handling, reviewed and approved by you before it speaks to anyone.
Connected to your channels
Web chat, WhatsApp, Instagram, Facebook Messenger, SMS and email all route into a single inbox inside your CRM, so nothing lives in a silo.
Qualify, answer, book
The concierge answers common questions, captures qualifying detail, and offers live calendar availability so a conversation becomes an appointment.
Escalate to humans
Sensitive, complex or high-value conversations are flagged and handed to a named person with full context attached.
What changes
- Every enquiry receives a considered reply, day or night
- Front-of-house stops being interrupted by repetitive questions
- Qualified enquiries arrive with context already captured
- One auditable record of every conversation in your CRM
Built for
- Clinics and aesthetic practices
- Property and lettings teams
- Legal and professional services
- Premium hospitality and events
Any figures discussed are illustrative scenarios, not verified client results.
Questions
Common questions
Will it sound like a robot?
It is written in your tone of voice and reviewed by you line by line before launch. Where the concierge is unsure, it says so and brings a human in rather than improvising.
Does it replace my team?
No. It handles volume, repetition and out-of-hours cover so your team spends their time on the conversations that need a person.
Is it clear that people are talking to AI?
Yes. We recommend and implement clear disclosure, with an easy route to a human at any point.
Next step
See what LuxeLink could recover, automate and improve in your business.
A short, no-obligation strategy call. We review your existing database, channels and follow-up, then show you exactly what a managed AI revenue layer would look like in your environment.
Completely free. Personalised to your business. No obligation.
Managed handover path